Support

SUPPORT

PRODUCT GUIDELINES

Providing the best support with our video tutorials and guides. Thank you for choosing us.

Prepare your MacBook laptop
Press "Enter" on the keyboard (if password is not set) If password is set open your MacBook using your set Password
Go to "System Preferences"
Click "Security & Privacy"
Leave the "old password" empty if password is not set. If there is a password set already, fill your recent password to "old password"
Fill the "New Password" to change the password.

Show Desktop - Spread your thumb and three fingers apart to show your desktop.
Undo Desktop - Pinch your thumb and three fingers together to display Launchpad.
Swipe Pages - Swipe right with two fingers to show the previous page. Swipe left with two fingers to show the next page.
Show All Open Windows - Swipe up with four fingers to show all open windows.
Show Widget & Notification Center
- Swipe to the left from the right edge with two fingers to show Notification).
- Secondary Click (right-click) - Click with two fingers or tap with two fingers

Go to "Settings"
Find "Language"
Under Language find "Preferred languages"
Select "Add a language"
Type to choose a language to install and select
Click "Next" > "Install" to proceed and wait until it is installed.
Under the taskbar select "Japanese Microsoft IME"
Go again to taskbar beside language and "Right-click" Alphabet "A" to switch the keyboard alphabet to Japanese

Alt + Tab - lets you switch between open windows.
Windows + D - Display the desktop.
Windows + Shift + S - Capture Screenshots.
Ctrl + Backspace - Deletes the word left to the cursor.
F2 - Use to edit mode.
Windows + < or > - Look into two programs with the same time in orderly position.
Windows + I - Opens Windows Settings
Windows + A - Opens Windows Action center
Windows + G - Opens Windows Game bar

SUPPORTING GUIDELINES

Providing the best support with our video tutorials and guides. Thank you for choosing us.

1. Use affiliate link provided by your seller. Sample: https://mashup-tokyo.myshopify.com/?ref=kwin

2. Find products that are applicable to our discount code.
Example: We have promo discount code for Macbook. Go to Electronic Product Menu > Find Macbook

3. Select desired product, select available free gift and fill information. (Add-ons is optional). Once done press ADD TO CART.

4. After "Add to Cart" the website will prompt you to your "Cart" page to check all details before Checkout.

5. Fill up required Checkout information and add the Discount Code given to you and Apply.

After applying, discount code has been successfully added.

6. Successfully purchase the product with discount code by going to Continue to Shipping > Continue to Payment > Complete Order.

NOTE: Status of your order will be sent in either email or phone number or both, depending on your filled information upon checkout.

HOT TO ORDER

Go to Data Internet page > choose desired plan > either Select

Option1: View Details

To view information of every plan plus you can select your free gift before filling up owner information

Step 1: Choose your plan
- Plan Size
- Arrival Date Type (the arrival range of the month's date)
- Select 1 Free Gift Item

Step 2: Once done > select Add to Cart > Fill in required information

Step 3: Address Options
- Fill the address information
- Upload Address

Fill the Address Form (Option 1)

Upload Address (Option 2)

Once done > select NEXT > Check information > once ready to comply select APPLY

Step 4: Once done > select NEXT > Check information > once ready to comply select APPLY

Application directs to CART and ready to be check out
Option: Add order note

Option 2: Add To Cart

directs to choosing plans (Step 1)

Fill the Address Form (Option 1)

Upload Address (Option 2)

Step 4: Once done > select NEXT > Check information > once ready to comply select APPLY

Application directs to CART and ready to be check out
Option: To add order note for the Free Item

Go to Data Internet page > follow Step 1 to 4 from the Single Plan Check Out

Go to Data Internet page
Follow Step 1 to 4 from the Single Plan Check Out

AFFILIATE GUIDELINES

Go to MARKETING MUR Google sheet > find Shopify>GoAffPro Registration > find your designated Shopify Link under Column D
Copy and use Affiliate Link under Shopify. (Note: You will know if you're using your affiliate link if the Source/Seller Name is shown above)
Go to "Data Internet" Page and select any data product the customer wishes to purchase OR "Electronic Products" and select laptop product the customer wishes to purchase
Fill in all required customer information and add it to the cart
You can also add any Note under Cart. (Optional)
Proceed to check out and complete the order. (If customer's address is uploaded Fill the address info to "On Pic").
Go back to MARKETING MUR Google sheet > find "Shopify>GoAffPro Registration" > check your affiliate "Ordersheet Link" once order is made to verify order information and take note under blue columns.

TAX REFUND ASSISTANCE FOR FOREIGNERS IN JAPAN

Gensen Paper
Remittance Record
Bank Certificate (Local or Japan Bank)
Passport ID
Japan Resident Card