HOW TO RETURN ITEMS
RETURN AND EXCHANGES
1. Fill out ‘Why are you returning this item?’ on another side of this paper.
2. Put everything in the envelope that comes along with your package.
3. Seal the envelope with tape.
4. Drop the return envelope in red postal boxes (Free).
NOTE: Before returning, we advise you to take a photograph of the item for the records.
VIDEO TUTORIAL
- Fill out ‘Why are you returning this item?’ on another side of this paper.
- Seal everything in your box/envelope (Can't use Mash-up R’s envelope).
- Ask for Cha-ku-ba-rai -Tak-kyu-bin (Cash on delivery) from the cashier, fill out a waybill paper to this address.
- Address to: [ 111-0053 Tokyo, Taito-ku, Asakusabashi 3-4-4, Yamada Building 2F, Mash-Up R Co.,Ltd. Tel. 03-58295955 ]
- Give the package and waybill paper to the cashier. Please wait and keep your waybill's receipt.
NOTE: The delivery fee is FREE but not included a box/envelope cost if you buy.
A fine will be charged (the fee depends on the product).
Make sure to contact our Customer Support as soon as possible.
